CUSTOMER SERVICE
You gotta give it up to a company that has costumer service as a priority!
According to Wikipedia.org, the definition of customer service is the provision of service to customers before, during and after a purchase. On January 12th, 2011, Coastalcontacts.com had a promotion for free glasses on Facebook. I like free just as much as the next person but I think we are all aware that there are scams and ploys to get business and or your personal and confidential information out there. With that said, I went into this with an eyebrow raised, skepticism high and not a bit of expectation in my bones...kinda like I go through life (shhh, don't tell anybody they might worry).
I had already "liked" the page back in November when I first heard about this "free glasses" giveaway, so all I had to do was click on the link and enter the code. Well, to be quite honest it wasn't that easy. It was a Wednesday afternoon...snow had fallen, so I had been out to shovel and was back in waiting to eat when I saw the news that it was almost time for the free glasses. So, I clicked and got the cutest page telling me that I was in the waiting room and to wait to be forwarded to the destination page or to reload if I wasn't automatically sent there. I waited, I clicked reload, I waited, I clicked reload, I came out, clicked the link again and this process went on for some time. Finally, the page came up and I actually got a little excited, prematurely. The page had some error and I had to go through the process all over again. That's when I gave up. There had been numerous posts on the Facebook page stating the same errors and such that I was experiencing, making this seem like a bit of a waste of time.
I went to have a bite to eat and came back to it and was able to get through. Coool! Then I had another issue, although I knew I didn't have a physical prescription,I was sure I could get this information from my vision provider(Walmart): WRONG! So I posted my concerns on the page and got some very good feedback. That was at 1:05pm, I thought I was on a roll...NOT! Encountered the same error issues, so I walked away again, no big deal...it's free after all, can't be too mad! I decided to give it one more try, as I have a slight obsession with BabyPhat and the glasses were so cute! Well third times a charm! I was able to place my order and speak to customer service and write the following post on Facebook:
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